Terms & Policies

These Terms of Service ("Terms") are a legally binding agreement between you and Kales Tech LLC, a Colorado limited liability company ("Kales," "Company," "we," "us," or "our"), and govern your access to and use of the website located at https://kales.ai (the "Website") and any related products, applications, tools, software, features, and services we provide (collectively, the "Services").

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Services.

If you use the Services on behalf of an entity, you represent and warrant that you have authority to bind that entity.

1. Eligibility

You must be at least 18 years old to use the Services. By using the Services, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

2. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to notify us immediately at support@kales.ai of any unauthorized use of your account or any breach of security.

We may suspend or terminate your account or access to the Services at any time, with or without notice, at our sole discretion.

3. User Content

3.1 Definition

You may provide inputs ("Input") and receive outputs generated by the Services ("Output"). Input and Output are collectively referred to as "User Content."

3.2 Ownership

You retain ownership of your Input. To the extent permitted by applicable law, you own Output generated for you.

3.3 License to Kales

To the maximum extent permitted by applicable law, you grant Kales a worldwide, non-exclusive, royalty-free, fully paid-up, transferable, sublicensable, perpetual, and irrevocable license to use, reproduce, modify, distribute, display, perform, create derivative works from, commercialize, and otherwise exploit User Content for any purpose, including but not limited to:

• operating, maintaining, and improving the Services

• developing and training artificial intelligence and machine learning models

• safety, moderation, and evaluation systems

• marketing, promotion, and distribution

This license is subject to applicable data protection and privacy laws.

3.4 Google Sign-In Data

Information obtained through Google Sign-In, and information derived from it, is excluded from the licenses and permissions in these Terms to train AI models, market, commercialize, or otherwise exploit User Content. That information is governed by the Google Sign-In Data section of our Privacy Policy, which takes precedence over any conflicting provision of these Terms.

3.5 Responsibility

You are solely responsible for your User Content and represent and warrant that you have all necessary rights, permissions, and consents.

4. Acceptable Use

You agree not to use the Services to:

• violate any applicable law or regulation

• infringe the intellectual property or other rights of any person

• generate or distribute unlawful, harmful, abusive, or deceptive content

• impersonate any person or entity

• exploit or harm minors in any way

• promote violence, hate, terrorism, or criminal activity

• provide professional advice (including legal, medical, financial, or tax advice)

• use Outputs for fully automated decisions affecting legal rights

• interfere with or disrupt the Services

• attempt to reverse engineer or extract underlying systems

You further agree not to use the Services to create, generate, upload, or distribute content that:

• involves or depicts minors in any sexual or suggestive context, including any form of sexual exploitation or abuse;

• involves non-consensual sexual content, including non-consensual intimate imagery or impersonation of real individuals;

• is intended to harass, exploit, or harm others in a sexual manner;

• violates any applicable laws or regulations related to adult or sexual content;

You are solely responsible for ensuring that any content complies with applicable laws in your jurisdiction.

We reserve the right to remove or restrict any content at our sole discretion.

5. AI Services Disclaimer

The Services use artificial intelligence systems.

You acknowledge that:

• Outputs may be inaccurate, incomplete, offensive, or misleading

• Outputs may not be unique

• Kales does not guarantee accuracy or reliability

• You are solely responsible for use of Outputs

The Services are provided for entertainment purposes only.

6. Commercial Use

You may use Output for commercial purposes. However:

• Kales does not guarantee exclusivity

• Kales is not responsible for third-party claims

7. Intellectual Property

All rights in the Services, including software, models, and technology, are owned by Kales or its licensors.

No rights are granted except as expressly stated.

8. Third-Party Services

The Services may include third-party content or integrations. Kales is not responsible for such services.

9. Privacy

Your use of the Services is subject to our Privacy Policy.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KALES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES.

KALES' TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF $100 USD OR THE TOTAL FEES PAID BY YOU TO KALES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

NOTHING IN THESE TERMS SHALL LIMIT LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

12. Indemnification

You agree to defend, indemnify, and hold harmless Kales from any claims arising from your use of the Services.

13. Dispute Resolution and Arbitration

Any disputes shall be resolved through binding arbitration on an individual basis.

You waive:

• jury trial

• class actions

You may opt out by emailing support@kales.ai within 30 days.

14. Governing Law

These Terms are governed by the laws of the State of Colorado, to the extent permitted by applicable law.

15. Termination

We may suspend or terminate access to the Services at any time, with or without notice.

16. Copyright and Intellectual Property Complaints

Kales respects intellectual property rights.

If you believe content infringes your rights, you may submit a notice to:

support@kales.ai

Your notice must include:

• your signature

• identification of the work

• identification of infringing material

• your contact information

• a statement of good faith belief

• a statement under penalty of perjury

We may remove content and terminate repeat infringers.

17. Changes

We may update these Terms at any time. Continued use constitutes acceptance.

18. Contact

For all notices, contact:

support@kales.ai

This Privacy Policy (the "Privacy Policy" or "Policy") describes how Kales Tech LLC, a Colorado limited liability company ("Kales," "we," "our," or "us"), collects, uses, discloses, and otherwise processes information when you access or use the website located at https://kales.ai, our mobile applications, and any related products, applications, tools, software, features, and services that link to this Policy (collectively, the "Services").

We take the protection of your information seriously. By accessing or using the Services, you agree to the practices described in this Policy. If you do not agree to this Policy, please do not access or use the Services.

Undefined capitalized terms used in this Policy have the meanings set forth in our Terms of Service.

Google Sign-In Data

This section explains how Kales Tech LLC handles information obtained from Google when you choose to sign in to Kales with Google ("Google Sign-In data"). It applies to that information and information derived from it. If another provision of this Privacy Policy or our Terms of Service conflicts with this section, this section governs our handling of Google Sign-In data.

Information We Access and Why

We request only the openid, email, and profile permissions for Google Sign-In. We receive your Google account identifier, email address and email verification status, and, when available, your name and profile picture URL.

We use this information only to:

• authenticate you and create or link your Kales account;

• help secure account access;

• provide account, support, and transaction-related communications; and

• initialize your Kales profile with your name and profile picture, which you can change in account settings.

Profile details may be visible to other users through your public profile or content-sharing features. Google Sign-In does not give Kales access to your Google password, Gmail messages, Google Drive files, contacts, or calendar. We do not request offline access or retain Google access or refresh tokens for ongoing access to your Google account. Kales uses its own session credentials after sign-in.

Use Restrictions and AI

We do not sell Google Sign-In data, use it for advertising or remarketing, or transfer it to advertising platforms, data brokers, or information resellers. We do not use Google Sign-In data, including data derived from it, to develop, improve, or train AI or machine-learning models, or provide it to others for those purposes. General permissions elsewhere in our policies concerning marketing, AI training, or commercialization do not apply to Google Sign-In data.

Signing in with Google does not by itself make chats, prompts, uploads, or generated content you independently provide or create in Kales into information obtained from Google. Those materials remain subject to the other applicable provisions of our policies.

Sharing and Protection

We process Google Sign-In data using service providers that help operate Kales, such as hosting and storage providers, account and security services, support and email providers, and payment providers when needed for a transaction you request. We limit disclosure to what is needed for these functions and do not authorize these providers to use the data for their own advertising or model training. We may also disclose information when necessary to comply with law or protect against fraud and security incidents.

We use HTTPS for sign-in communications, validate Google identity tokens, and use technical and organizational access controls to help protect the data. Access is limited to authorized personnel and providers who need it for the purposes described above. No system can guarantee absolute security.

Retention, Revocation, and Deletion

We retain the Google account link and basic profile information while they are needed to provide and secure your Kales account. You can remove Kales access through your Google Account's third-party connections. Removing access prevents further authorized access through that connection; it does not automatically delete information already held in your Kales account.

You can request deletion of your Kales account and associated Google Sign-In data through Settings → Delete account, or contact support@kales.ai from your account email. We may verify your identity before processing a request. Account deletion removes the Google account-link record, resets the active account's personal profile, and disables account access. Limited records may be retained where necessary for legal obligations, transaction records, security, fraud prevention, or handling a deletion request. Those records remain subject to this section's use restrictions and are retained only while needed for those purposes.

Changes and Google Limited Use

If we propose to use Google Sign-In data in a new way, we will update these disclosures and obtain any required consent before doing so. Kales' use of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements where applicable.

1. Information We Collect

When you access or otherwise use our Services, we may collect information from you. The types of information we collect depend on how you use the Services. We may collect information you provide directly to us, information we collect automatically, and information we obtain from other sources.

Information You Provide Directly to Us

We may collect information directly from you, including when you register for an account, use the Services, communicate with us, subscribe to communications, submit content, or otherwise interact with us. This information may include:

• email address;

• username or display name;

• account credentials;

• payment information, including information processed through our third-party payment providers;

• your prompts, chats, messages, images, character data, and other content you submit through the Services ("User Content");

• communications you send to us; and

• any other information you choose to provide.

You are not required to provide all such information, but certain features of the Services may not be available without it.

Information We Collect Automatically

When you use the Services, we and our service providers may automatically collect certain information about your device and interactions with the Services, including:

• browser type and settings;

• device type and operating system;

• IP address;

• unique device identifiers;

• pages viewed and features used;

• dates and times of access;

• referring and exit pages;

• approximate location inferred from IP address;

• crash data, diagnostics, and performance information; and

• cookie, pixel, or similar tracking technology data.

We may use cookies, local storage, pixels, web beacons, software development kits, and similar technologies to operate the Services, remember preferences, analyze usage, improve performance, and help secure the Services.

Most browsers accept cookies by default, but you may be able to set your browser to remove or reject cookies. If you do so, some features of the Services may not function properly.

Information We Collect From Other Sources

We may receive information about you from other sources, including:

• third-party login or authentication providers, if you choose to connect an external account;

• payment processors;

• analytics providers;

• advertising or attribution partners, where applicable;

• social media platforms, if you interact with us through them; and

• other users, such as when they refer you to the Services.

We may combine information we receive from other sources with information we collect directly or automatically.

2. How We Use the Information We Collect

We may use the information we collect for any of the following purposes:

• provide, operate, maintain, and administer the Services;

• create and manage your account;

• process transactions and provide customer support;

• personalize your experience;

• communicate with you, including service-related notices, updates, security alerts, and support messages;

• send marketing or promotional communications, subject to applicable law;

• analyze, improve, develop, and optimize the Services;

• train, evaluate, moderate, and improve our artificial intelligence and machine learning systems;

• monitor usage, troubleshoot issues, and maintain security;

• detect, investigate, and prevent fraud, abuse, illegal activity, and violations of our Terms or policies;

• comply with legal obligations and legal process; and

• protect the rights, safety, property, and security of Kales, our users, and others.

We may also aggregate, anonymize, or de-identify information and use that information for any lawful purpose.

3. When We Disclose the Information We Collect

We may disclose information about you in the following circumstances:

Affiliates

We may disclose information to our affiliates or entities under common control with us.

Service Providers and Vendors

We may disclose information to contractors, service providers, and vendors who perform services on our behalf, such as hosting, storage, analytics, payments, customer support, moderation, fraud prevention, communications, and security services.

Legal Compliance and Protection

We may disclose information if we believe in good faith that such disclosure is necessary or appropriate to:

• comply with applicable law, regulation, legal process, or governmental request;

• enforce our Terms, policies, or agreements;

• detect, investigate, or prevent fraud, abuse, security incidents, or illegal activity; or

• protect the rights, property, safety, or security of Kales, our users, or others.

Business Transfers

We may disclose information in connection with, or during negotiations of, any merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or other corporate transaction.

User Content and Public Features

If you use public or shared features of the Services, certain User Content and related account information may be visible to other users. For example, if you create or publish shared characters, images, profiles, or similar content, that information may be available to others through the Services.

With Your Direction or Consent

We may disclose information to third parties where you direct us to do so or otherwise consent.

4. Analytics and Advertising

We may use analytics providers and similar tools to understand how users interact with the Services, improve the Services, measure engagement, and troubleshoot issues.

We may also use advertising, attribution, or remarketing technologies now or in the future. These technologies may collect information about your use of the Services and other online services over time in order to help deliver, measure, or improve marketing and advertising.

You may be able to control certain cookies and advertising technologies through your browser settings, device settings, or third-party opt-out tools, where applicable.

5. Your Choices and Rights

You may have certain choices and rights regarding your information, depending on your jurisdiction.

Account Information

You may be able to access, update, or delete certain account information through your account settings.

Marketing Communications

You may opt out of marketing emails by following the unsubscribe instructions in those emails. Even if you opt out of marketing communications, we may still send you service-related or administrative communications.

Cookies and Similar Technologies

You may adjust your browser or device settings to limit certain cookies or tracking technologies, though some features may not function properly if you do so.

Privacy Rights

Depending on applicable law, you may have the right to request that we:

• provide access to certain personal information we hold about you;

• correct inaccurate information;

• delete certain information;

• restrict or object to certain processing;

• withdraw consent where processing is based on consent;

• receive a portable copy of certain information; or

• opt out of certain processing, including targeted advertising or profiling, where applicable.

We may need to verify your identity before processing your request. Certain information may be exempt from such requests under applicable law. If you would like to exercise any applicable rights, you may contact us at support@kales.ai.

6. Regional Privacy Disclosures

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, applicable data protection laws may provide you with certain rights regarding your personal data. Where required by law, our legal bases for processing may include:

• performance of a contract;

• compliance with legal obligations;

• our legitimate interests, where those interests are not overridden by your rights and freedoms; and

• your consent, where required.

You may also have the right to lodge a complaint with your local data protection authority.

California

If you are a California resident, California law may provide you with rights regarding the collection, use, disclosure, and retention of your personal information, including rights to know, access, correct, delete, and limit certain uses, subject to applicable exceptions.

Nevada and Other U.S. States

Residents of certain U.S. states may have additional rights under applicable privacy laws. We will process qualifying requests in accordance with applicable law.

7. Children's Privacy

The Services are not intended for individuals under 18, and our Terms of Service prohibit use by anyone under 18. If we become aware that we have collected personal information from a person under 18 in violation of applicable law or our policies, we may delete such information and terminate the associated account.

8. Security

We use reasonable technical, administrative, and organizational measures designed to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the Internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with legal obligations, resolve disputes, enforce agreements, and protect our business and users.

The length of time we retain information depends on the nature of the information, the purpose for which it was collected, and applicable legal requirements.

We may retain aggregated, anonymized, or de-identified data for longer periods or indefinitely, where permitted by law.

10. International Data Transfers

Our Services are global, and your information may be processed and stored in the United States and other countries outside your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal data.

By using the Services, you acknowledge that your information may be transferred to and processed in countries outside your country of residence, subject to applicable law.

11. Third-Party Websites and Services

The Services may contain links to third-party websites, tools, or services. We are not responsible for the privacy practices or content of those third parties. Their processing of your information is governed by their own terms and privacy policies.

12. Changes to this Policy

We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or the Services. We will post the updated Policy and revise the "Last Modified" date above. Your continued use of the Services after the updated Policy becomes effective constitutes your acknowledgment of the updated Policy, to the extent permitted by law.

13. Contact Us

If you have questions about this Privacy Policy or our information practices, or if you wish to exercise any applicable privacy rights, please contact us at:

support@kales.ai

This Refund Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of our Services.

By purchasing or subscribing to our Services, you agree to this Refund Policy.

1. General Policy

Unless otherwise required by applicable law, all purchases are final and non-refundable.

We do not guarantee refunds for dissatisfaction with the Services, including but not limited to perceived quality of AI-generated outputs or user experience.

However, in limited cases, we may, at our sole discretion, review refund requests and determine whether to offer:

• service credits

• partial refunds

• or other remedies

2. Subscription Cancellation

You may cancel your subscription at any time through your account settings or by contacting support@kales.ai.

Upon cancellation:

• Your subscription will remain active until the end of the current billing period

• You will not be charged for future billing periods

• Unused portions of a billing period are non-refundable, except where required by applicable law

3. Right of Withdrawal (EEA, UK, Switzerland)

If you are a consumer located in the European Economic Area, the United Kingdom, or Switzerland, you may have a legal right to withdraw from a purchase within 14 days of the transaction date.

To exercise this right, you must contact us at support@kales.ai before the withdrawal period expires.

You acknowledge that if you begin using the Services immediately after purchase, you may lose your right of withdrawal where permitted by law.

4. Chargebacks

If you have any concerns regarding a charge, you must contact us at support@kales.ai before initiating a chargeback.

We reserve the right to:

• suspend or terminate your account

• dispute any chargeback we determine to be fraudulent or abusive

• take further action as permitted by applicable law in response to fraudulent or abusive chargebacks

5. Refund Requests

If you believe you are entitled to a refund, you may submit a request to support@kales.ai, including:

• your account email

• a description of the issue

• any supporting information

We review requests on a case-by-case basis and may approve or deny them at our sole discretion, to the extent permitted by law.

We will respond to refund requests within a reasonable period, generally within 14 business days.

Approved refunds will be issued to the original payment method, unless otherwise determined by Kales.

6. Modifications

We may modify this Refund Policy at any time. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.

7. Contact

For any refund-related inquiries:

support@kales.ai

This Prohibited Content Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of our Services.

We are committed to maintaining a lawful and safe environment. The following categories of content are strictly prohibited. Additional restrictions may apply under our Terms of Service.

1. Prohibited Content

This Policy applies to all content, including but not limited to text, images, audio, video, and AI-generated outputs.

While the Services may allow a range of expressive content, including adult-oriented interactions where lawful, you agree not to create, generate, upload, or distribute content that involves or includes:

1.1 Illegal Content

Content that violates any applicable local, national, or international laws or regulations.

1.2 Minors

Any content involving minors in sexual, suggestive, or exploitative contexts.

It is strictly prohibited to generate content that:

• depicts minors in sexual or suggestive scenarios

• resembles minors in sexualized form

• attempts to simulate or roleplay minors in sexual contexts

1.3 Non-Consensual and Exploitative Content

Content involving:

• non-consensual sexual activity

• coercion, exploitation, or abuse

• non-consensual intimate imagery

1.4 Impersonation and Deepfakes

Content that intentionally impersonates or is designed to resemble a real individual in a misleading or harmful manner, including:

• celebrities

• public figures

• private individuals

1.5 Sexual Content That Violates Law

Content that may be sexual in nature but violates applicable laws, including prohibited forms of adult content depending on jurisdiction.

1.6 Violence, Self-Harm, and Harmful Conduct

Content that promotes or glorifies:

• violence

• self-harm or suicide

• terrorism

• physical harm to others

If you or someone you know is in crisis, please contact local emergency services or a crisis helpline.

1.7 Hate Speech and Harassment

Content that promotes hatred, discrimination, or harassment against individuals or groups based on protected characteristics.

1.8 Gore, Bestiality, and Extreme Content

Content involving:

• graphic violence or gore

• bestiality

• necrophilia

• incest

1.9 Human Exploitation

Content involving human trafficking, exploitation, or abuse.

1.10 Privacy and Intellectual Property Violations

Content that:

• discloses personal data without consent

• infringes copyrights or trademarks

• uses unauthorized likenesses

1.11 Circumvention of Safety Systems

Content or behavior that attempts to:

• bypass moderation systems

• exploit safety controls

• generate restricted content through evasion techniques

2. User Responsibility

You are solely responsible for all content generated or submitted through the Services.

You acknowledge that:

• AI outputs are influenced by your inputs and interactions

• Kales does not control or endorse generated content

• you are responsible for ensuring compliance with applicable laws and this Policy

3. Content Moderation

We may use automated and manual systems to detect violations of this Policy.

We reserve the right, at our sole discretion, to:

• review content

• remove or restrict content

• limit functionality

• suspend or terminate accounts

4. Enforcement and Appeals

Violations of this Policy may result in:

• content removal

• account suspension or termination

• restriction of access to Services

• reporting to authorities where required by law

If you believe your content was removed or your account was restricted in error, you may submit an appeal to:

support@kales.ai

5. Content Retention

We may retain copies of removed or restricted content as necessary to:

• comply with legal obligations

• cooperate with law enforcement

• enforce our Terms and Policies

6. Reporting Violations

You may report prohibited content:

• through reporting tools available within the Services (if provided), or

• by contacting support@kales.ai

7. Termination

We reserve the right to suspend or terminate access to the Services for any user who violates this Policy.

8. Contact

For questions or to report violations:

support@kales.ai

This Content Moderation Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.

We are committed to maintaining a lawful, safe, and respectful environment. This Policy explains how we detect, review, restrict, and respond to content and behavior that may violate our Terms, Prohibited Content Policy, or applicable laws.

The Services may support a wide range of expressive and creative interactions, including adult-oriented content where lawful. However, misuse of the Services to create or distribute harmful, illegal, or exploitative content is strictly prohibited.

1. Scope of Moderation

This Policy applies to all activity on the Services, including but not limited to:

• AI-generated messages, images, audio, video, and other outputs

• user prompts and inputs

• metadata such as character names, tags, and descriptions

• usernames, profiles, and account information

• interactions between users and AI systems

• any behavior conducted through the Services

2. Prohibited Content and Behavior

You may not use the Services to create, generate, promote, or simulate content that violates our policies, including but not limited to:

• violence, abuse, or real-world harm, including sexual violence

• child sexual abuse material or any content involving minors in sexual contexts

• non-consensual impersonation or exploitation of real individuals

• hate speech, harassment, or extremist content

• self-harm or suicide promotion

• fraud, scams, or illegal financial activity

• human trafficking or exploitation

• attempts to bypass or evade moderation systems

Additional restrictions are defined in our Prohibited Content Policy.

Content or behavior that violates these rules may be removed without notice, and accounts may be restricted or terminated.

3. Moderation Methods

We use a combination of automated and human review systems to enforce this Policy.

These may include:

• automated filters and classifiers to detect violations in real time

• rate limits, prompt filters, and safety controls to prevent known abuse patterns

• human review of flagged, reported, or high-risk content

• proactive monitoring of emerging patterns, trends, and system abuse

We continuously update our moderation systems to adapt to evolving risks.

4. Reporting Content

If you encounter content that may violate this Policy, you may report it:

• through reporting tools available within the Services (if provided), or

• by contacting support@kales.ai

We may review reports within a reasonable period and may request additional information if necessary.

5. Enforcement Actions

Depending on the nature, severity, and frequency of violations, we may take actions including:

• removing or restricting content

• limiting functionality or access to features

• issuing warnings or requiring changes

• temporarily suspending accounts

• permanently terminating accounts

• reporting to law enforcement where required by law

We may take action at our sole discretion.

6. Appeals

If you believe that moderation action was taken in error, you may submit an appeal by contacting:

support@kales.ai

Appeals will be reviewed, but we do not guarantee reversal of any decision.

7. User Responsibility

Users are responsible for their inputs, interactions, and any content generated through the Services.

You agree not to:

• attempt to bypass moderation systems

• repeatedly submit restricted content

• exploit system limitations to generate prohibited outputs

Violations may result in account termination.

8. Content Retention

We may retain copies of moderated or removed content as necessary to:

• comply with legal obligations

• investigate abuse or violations

• enforce our Terms and Policies

• cooperate with law enforcement

9. Continuous Improvement

We continuously improve our moderation processes through:

• system updates and model improvements

• monitoring emerging abuse patterns

• internal review and policy refinement

10. Contact

For questions or to report violations:

support@kales.ai

This Content Removal Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.

We aim to maintain a safe, lawful, and respectful environment for all users. This Policy outlines how we handle requests to remove content that may resemble real individuals or otherwise raise legal, privacy, or safety concerns.

All content on the Services is generated through artificial intelligence systems. While such content is not intended to depict real individuals, similarities may occur unintentionally.

1. Unintentional Resemblance to Real Individuals

Due to the nature of AI-generated content, outputs may in some cases resemble real individuals.

We do not intend to create or replicate real persons. However, if content is perceived to resemble an identifiable individual, we take such concerns seriously and may review the content upon request.

2. Submitting a Removal Request

If you believe that content available through the Services:

• resembles you or another identifiable individual, or

• violates privacy, publicity, or other legal rights

you may submit a removal request by contacting:

support@kales.ai

Your request should include:

• a description of the content in question

• sufficient information to locate the content

• a description of the concern

• any supporting information or evidence

3. Verification

To process removal requests, we may request additional information to verify:

• your identity, or

• your authority to act on behalf of another individual

We may decline requests that are incomplete, unverifiable, or made in bad faith.

4. Review and Response

We will review removal requests within a reasonable period.

Where appropriate, we may:

• remove or restrict access to the content

• modify or disable related content

• take action against associated accounts

We may prioritize requests involving potential legal violations or harm.

We reserve the right to determine, at our sole discretion, whether content violates our policies or applicable law.

5. Content Removal

If a removal request is validated, we may remove or restrict the relevant content in a timely manner.

We do not guarantee permanent removal in all cases, particularly where:

• content is required to be retained for legal or compliance purposes

• content has been modified or transformed

• content exists in multiple variations

6. Privacy

We treat removal requests as confidential and will not disclose personal information related to such requests, except:

• where required by law

• where necessary to process the request

• where necessary to protect rights, safety, or legal interests

7. Content Retention

We may retain copies of removed or restricted content where necessary to:

• comply with legal obligations

• investigate violations

• enforce our Terms and Policies

• cooperate with law enforcement

8. No Guarantee of Outcome

Submission of a removal request does not guarantee that content will be removed.

We assess each request based on applicable laws, our policies, and the specific circumstances.

9. Contact

For removal requests or related inquiries:

support@kales.ai

This Pre-Screening and Post-Screening Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.

We implement layered content moderation systems designed to detect, reduce, and respond to potentially harmful or non-compliant content. These systems include both pre-screening (before content is displayed) and post-screening (after content is generated or made available).

While we take reasonable measures to enforce our policies, we do not guarantee that all content will be reviewed or prevented prior to display.

1. Scope of Screening

The following types of content may be subject to screening:

• AI-generated text, images, audio, video, and other outputs

• user prompts and inputs

• character names, descriptions, tags, and metadata

• usernames, profiles, and account-related content

• any other content created, uploaded, or shared through the Services

2. Pre-Screening (Before Display)

Before content is generated or displayed, we may apply automated systems to analyze inputs and detect potential violations.

These systems may:

• scan prompts and uploads for prohibited or high-risk content

• apply filters to block or modify certain inputs

• restrict known patterns associated with policy violations

In limited cases, content or features may be subject to additional review prior to being made available.

Pre-screening is designed to reduce the likelihood of prohibited content being generated, but does not guarantee complete prevention.

3. Post-Screening (After Generation)

After content is generated or made available, we may continue to monitor and review content using automated and manual processes.

These may include:

• detection systems that identify potential violations after generation

• review of flagged or reported content

• periodic audits of content, trends, or system behavior

We reserve the right to remove, restrict, or modify content at any time, including after it has been generated or viewed.

4. Reporting and Review

Users may report content that may violate our policies:

• through reporting tools available within the Services (if provided), or

• by contacting support@kales.ai

Reported content may be reviewed, and we may request additional information where necessary.

5. Enforcement

Content identified as violating our policies may result in:

• removal or restriction of content

• limitation of features or access

• suspension or termination of accounts

• further action as permitted by law

We may take such actions at our sole discretion.

6. Limitations

Our screening systems are designed to reduce risk but are not perfect.

You acknowledge that:

• not all harmful or prohibited content can be detected in advance

• content may be removed or restricted after it has been generated

• your use of the Services remains subject to our Terms and Policies

7. Continuous Improvement

We continuously update and refine our moderation and screening systems based on:

• evolving legal requirements

• emerging risk patterns

• user behavior and system performance

8. Contact

For questions or to report concerns:

support@kales.ai

This Complaint Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.

We aim to provide a reliable and consistent user experience. This Policy outlines how users may submit complaints and how we may review and respond to them.

1. Submitting a Complaint

You may submit a complaint by contacting:

support@kales.ai

To help us review your request efficiently, please include:

• your account email

• a description of the issue

• relevant dates or context

• any supporting materials (e.g., screenshots), if available

Incomplete or unclear complaints may limit our ability to investigate.

2. Acknowledgment

We may acknowledge receipt of a complaint within a reasonable period.

Acknowledgment of a complaint does not guarantee that any specific action will be taken.

3. Review and Resolution

We may review complaints and determine appropriate action based on:

• our Terms, Policies, and internal guidelines

• applicable laws and regulations

• the specific facts and circumstances

Where appropriate, we may:

• provide clarification or guidance

• take moderation or enforcement action

• decline to take action

We do not guarantee that all complaints will result in a specific outcome or resolution.

4. Response Time

We aim to review complaints within a reasonable period, which may vary depending on complexity, volume, and available information.

We are not obligated to respond within a fixed timeframe unless required by applicable law.

5. Escalation

If you believe your complaint was not properly addressed, you may submit a follow-up request to:

support@kales.ai

We may, at our discretion, review escalated complaints.

We do not guarantee re-evaluation or reversal of any prior decision.

6. Abuse of the Complaint Process

You agree not to:

• submit false, misleading, or bad-faith complaints

• repeatedly submit the same complaint without new information

• use the complaint process to harass, disrupt, or abuse the Services

We may limit or restrict access to the complaint process in cases of abuse.

7. Confidentiality

We may handle complaints confidentially, but we do not guarantee confidentiality in all cases, particularly where disclosure is required by law or necessary to enforce our policies.

8. No Guarantee of Outcome

Submission of a complaint does not guarantee:

• content removal

• account action

• compensation or remedy

All decisions are made at our sole discretion, subject to applicable law.

9. Contact

For complaints or inquiries:

support@kales.ai

This Sex Trafficking Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.

We are committed to maintaining a lawful and safe environment. Kales has a zero-tolerance policy for any content or behavior that promotes, facilitates, or is associated with human trafficking, including sex trafficking.

All content on the Services is generated through artificial intelligence systems. While such content does not depict real individuals, misuse of the Services to simulate or engage in trafficking-related scenarios is strictly prohibited.

1. Zero Tolerance

You may not use the Services to create, generate, promote, simulate, or engage in any content or behavior related to human trafficking or sexual exploitation.

This includes, but is not limited to:

• depictions or descriptions of trafficking or exploitation scenarios

• attempts to use the Services for recruitment, coercion, or grooming

• simulations that normalize, romanticize, or glorify trafficking-related behavior

• any activity that may facilitate real-world exploitation

Violations of this Policy may result in immediate enforcement action.

2. AI-Generated Content and Misuse

Although all interactions involve AI-generated content, users may attempt to prompt or simulate prohibited scenarios.

We may use automated systems and moderation processes to:

• detect and restrict such behavior

• prevent generation of high-risk content

• monitor for patterns of misuse

These systems are continuously updated but are not guaranteed to prevent all violations.

3. Reporting

If you encounter content or behavior that may be related to trafficking or exploitation, you may report it:

• through reporting tools available within the Services (if provided), or

• by contacting support@kales.ai

We may review reports and request additional information where necessary.

4. Enforcement

If we determine, at our sole discretion, that content or behavior violates this Policy, we may:

• remove or restrict content

• suspend or terminate accounts

• limit access to the Services

• take further action as permitted by law

We may take action without prior notice.

5. Escalation and Cooperation

Where appropriate or required by applicable law, we may:

• report suspected activity to relevant authorities

• cooperate with law enforcement or regulatory agencies

• provide information in response to lawful requests

6. User Responsibility

You are responsible for your use of the Services.

You agree not to attempt to:

• exploit the Services to simulate illegal or exploitative activity

• bypass safeguards designed to prevent harmful content

• engage in conduct that may expose others to harm

Violations may result in account termination and other actions.

7. Limitations

Our systems are designed to reduce risk but cannot guarantee detection or prevention of all prohibited content or behavior.

Use of the Services remains subject to our Terms and Policies.

8. Contact

For questions or to report concerns:

support@kales.ai

This AML / Anti-Fraud Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.

We are committed to maintaining a lawful and secure platform. This Policy outlines our approach to detecting, preventing, and responding to potential money laundering, fraud, and other financial abuse.

1. Prohibited Activities

You may not use the Services for any unlawful financial activity, including but not limited to:

• money laundering or attempts to conceal the origin of funds

• fraud, deception, or unauthorized use of payment methods

• use of stolen payment instruments

• engaging in transactions that violate applicable laws or sanctions

Such activities are strictly prohibited.

2. Monitoring and Risk Detection

We may use a combination of automated systems and manual review processes to detect suspicious activity.

These may include monitoring for patterns such as:

• multiple payment attempts using different identities or payment methods

• unusually rapid or repeated transactions

• activity from high-risk or flagged IP addresses or regions

• newly created accounts exhibiting abnormal transaction behavior

• inconsistencies in account or payment information

We may also rely on signals and controls provided by our payment processors and service providers.

3. Sanctions and Geographic Restrictions

We may restrict or block transactions involving:

• sanctioned individuals or entities

• jurisdictions subject to applicable sanctions or legal restrictions

We reserve the right to determine, at our sole discretion, whether to allow or restrict access based on applicable compliance requirements.

4. Investigation and Enforcement

If we detect or reasonably suspect fraudulent or unlawful activity, we may:

• suspend or restrict accounts

• block or reverse transactions where possible

• limit access to Services

• request additional verification or information

• report activity to payment providers or relevant authorities where required by law

We may take such actions at our sole discretion.

5. Cooperation with Authorities

We may cooperate with law enforcement, regulators, or payment partners in connection with investigations involving suspected fraud, money laundering, or other unlawful activity, where required or appropriate under applicable law.

6. Limitations

Our monitoring systems are designed to reduce risk but are not guaranteed to detect all fraudulent or unlawful activity.

You remain responsible for your account and for ensuring that your use of the Services complies with applicable laws.

7. Contact

If you have questions or wish to report suspected fraud or abuse:

support@kales.ai