Refund Policy
This Refund Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of our Services.
By purchasing or subscribing to our Services, you agree to this Refund Policy.
1. General Policy
Unless otherwise required by applicable law, all purchases are final and non-refundable.
We do not guarantee refunds for dissatisfaction with the Services, including but not limited to perceived quality of AI-generated outputs or user experience.
However, in limited cases, we may, at our sole discretion, review refund requests and determine whether to offer:
service credits
partial refunds
or other remedies
2. Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting support@kales.ai.
Upon cancellation:
Your subscription will remain active until the end of the current billing period
You will not be charged for future billing periods
Unused portions of a billing period are non-refundable, except where required by applicable law
3. Right of Withdrawal (EEA, UK, Switzerland)
If you are a consumer located in the European Economic Area, the United Kingdom, or Switzerland, you may have a legal right to withdraw from a purchase within 14 days of the transaction date.
To exercise this right, you must contact us at support@kales.ai before the withdrawal period expires.
You acknowledge that if you begin using the Services immediately after purchase, you may lose your right of withdrawal where permitted by law.
4. Chargebacks
If you have any concerns regarding a charge, you must contact us at support@kales.ai before initiating a chargeback.
We reserve the right to:
suspend or terminate your account
dispute any chargeback we determine to be fraudulent or abusive
take further action as permitted by applicable law in response to fraudulent or abusive chargebacks
5. Refund Requests
If you believe you are entitled to a refund, you may submit a request to support@kales.ai, including:
your account email
a description of the issue
any supporting information
We review requests on a case-by-case basis and may approve or deny them at our sole discretion, to the extent permitted by law.
We will respond to refund requests within a reasonable period, generally within 14 business days.
Approved refunds will be issued to the original payment method, unless otherwise determined by Kales.
6. Modifications
We may modify this Refund Policy at any time. Continued use of the Services after changes become effective constitutes acceptance of the updated Policy.
7. Contact
For any refund-related inquiries: