Complaint Policy
This Complaint Policy is provided by Kales Tech LLC ("Kales," "we," "our," or "us") and applies to your use of the website located at https://kales.ai and related Services.
We aim to provide a reliable and consistent user experience. This Policy outlines how users may submit complaints and how we may review and respond to them.
1. Submitting a Complaint
You may submit a complaint by contacting:
To help us review your request efficiently, please include:
your account email
a description of the issue
relevant dates or context
any supporting materials (e.g., screenshots), if available
Incomplete or unclear complaints may limit our ability to investigate.
2. Acknowledgment
We may acknowledge receipt of a complaint within a reasonable period.
Acknowledgment of a complaint does not guarantee that any specific action will be taken.
3. Review and Resolution
We may review complaints and determine appropriate action based on:
our Terms, Policies, and internal guidelines
applicable laws and regulations
the specific facts and circumstances
Where appropriate, we may:
provide clarification or guidance
take moderation or enforcement action
decline to take action
We do not guarantee that all complaints will result in a specific outcome or resolution.
4. Response Time
We aim to review complaints within a reasonable period, which may vary depending on complexity, volume, and available information.
We are not obligated to respond within a fixed timeframe unless required by applicable law.
5. Escalation
If you believe your complaint was not properly addressed, you may submit a follow-up request to:
We may, at our discretion, review escalated complaints.
We do not guarantee re-evaluation or reversal of any prior decision.
6. Abuse of the Complaint Process
You agree not to:
submit false, misleading, or bad-faith complaints
repeatedly submit the same complaint without new information
use the complaint process to harass, disrupt, or abuse the Services
We may limit or restrict access to the complaint process in cases of abuse.
7. Confidentiality
We may handle complaints confidentially, but we do not guarantee confidentiality in all cases, particularly where disclosure is required by law or necessary to enforce our policies.
8. No Guarantee of Outcome
Submission of a complaint does not guarantee:
content removal
account action
compensation or remedy
All decisions are made at our sole discretion, subject to applicable law.
9. Contact
For complaints or inquiries: